In her spare time, Dolores Barbati-Poore likes to paint. She has over a dozen original paintings in her Bourne home, the result of the popular paint nights that allow friends to socialize, all while nurturing their creativity.
If Dolores were to create a painting that epitomized her nearly 28 years at HAC, it would most likely represent a picture of hope. “Dolores brought compassion, empathy and she never really gave up on people, some of whom were our toughest clients,” HAC’s AnnMarie Torrey said in describing her coworker. “She took a person at face value. There was never any judgment. She was always trying to save people, trying to help people.”
On the Friday before Thanksgiving, Dolores said farewell to a career spent helping people get the housing services they needed to move forward with their lives. Her time now will be spent with her husband, Edward, a retired glass artist, and her family. She has two children, John and Kara, who live in Bourne, and he has two children, James and Mary Ann.
Dolores first started with HAC in February 1989, processing Chapter 707 certificates with Michael Sweeney, before becoming an assistant to Allison Alewine. Her role at HAC quickly expanded; over the years, she was the family shelter director, helping the agency start the Village at Cataumet in Bourne. She retired as director of the agency’s Project Prevention program which provides emergency funding for those at risk of homelessness due to illness, loss of job or family crisis.
“If the agency was an arrow, she would represent the very tip of it,” said HAC CEO Rick Presbrey. “She is the one that penetrated the target and was able to provide counsel and assistance to even the most difficult clients to get them into housing.”
Having a job where she could affect real change was the most rewarding aspect of her time at HAC. “I’ve been so lucky to have a job where I can help people and get paid for doing it because I like helping people progress in life,” Dolores said.
Housing Assistance Corporation Blog
Many people were surprised a few months ago when the Boston Globe came out with a comprehensive nationwide study of the causes of homelessness. Turns out, lack of affordable housing is a bigger factor than poverty when it comes to homelessness. That’s why Hawaii has more homeless people per capita than Mississippi.
Those findings make sense when you apply them to Cape Cod where, in recent years, we have seen an increasing population of homeless families, as the price of housing continues to rise.
For more than 25 years we have run four emergency shelters for homeless families on the Cape. They don’t get the same attention that our NOAH shelter did, perhaps because most people do not know they exist.
One of the shelters is behind a white picket fence on a main road in Hyannis. Another is a former motel in Bourne and a third is in a grand shingle-style historic home in Falmouth. The fourth, our Scattered Site program, consists of apartments for families in four buildings in Hyannis and Yarmouth.
Although we have turned over our NOAH shelter in Hyannis to Catholic Social Services, we still work with the homeless in our family shelters, which last year housed 174 families, including 195 kids.
We also are continuing to work with homeless individuals through our Outreach Program in which our workers go into the woods and other gathering places to try to bring homeless individuals to services and to get them situated in permanent housing. We also work with chronically homeless individuals through our case managers, who work with recently housed individuals to ensure they stay housed and don’t end up back on the street.
Preventing Homelessness on Cape Cod
Preventing homelessness is also the focus of our Project Prevention program for individuals and families. When there is a crisis such as a major car repair, health emergency, job layoff or other unforeseen event, we step in to help out financially by paying rent, a mortgage payment, a utility bill or other expenses to make sure that individual or family does not lose their home. It turns out that type of assistance also saves taxpayer dollars, because the cost to shelter people is much more expensive than the cost to keep people in their homes.
What is the best way to deal with homelessness—putting individuals and families in a shelter or finding a more permanent solution? Of course, one is short term and one is long term, but we try our best to focus on both. When all else fails, shelter is the solution and then we work to address the individual’s or family’s problems and get them into a good housing situation.
While we will always help homeless individuals and families on Cape Cod with emergency needs, we are also stepping up our efforts to create more affordable housing, because getting people into long-term housing is the ultimate goal. To accomplish that, it is sometimes necessary for families to move into the safe haven of a shelter while they participate in programming to help them get back into permanent housing and to find ways to secure an adequate income and become more self-sufficient.
|Ellie Shaver (from left), Alan Burt and HAC's Deborah McDonnell are working to assist Falmouth's homeless this winter to get the services they need to turn their lives around.|
What’s it like to be homeless? “Hell, literally,” said 39-year-old Brian (his name has been changed to protect his identity) on the first day of December as he stood outside a Falmouth motel that will serve as his temporary home over the winter.
For nearly two months, Brian had lived in a tent in the woods in Falmouth. “I wish I could take you there. It is flooded,” he said, before pausing to assess his current situation. “This is great. You sent me angels.”
Brian is one of 13 men and women who will benefit from a joint program between HAC and Belonging to Each Other to assist Falmouth’s homeless, from December to the end of March. An East Falmouth home is being rented to house four of them while the remainder of the men and women will stay at two motels in town.
This fall, HAC received a $9,000 grant from Falmouth Human Services to provide case management for the individuals. HAC’s Deborah McDonnell will serve in that capacity.
The program is being managed by Alan Burt, a longtime homeless advocate and co-founder of Homeless Not Hopeless in Hyannis. Last year, Burt worked with HAC and members of several faith-based groups which formed Belonging to Each Other in an effort to find a way to address homelessness in that Upper Cape community. The results were promising: out of 27 homeless individuals, they were able to place 20 of them into housing.
Addressing the Gap in Services
“Initially this started because you can’t let people die from the cold in the winter,” said Falmouth’s Ellie Shaver, a parishioner at St. Barnabas Episcopal Church which has taken a leading role in the program. “The more you learn about homelessness, the more you realize there is a huge hole on the Cape, that there is a population of people who live here, who were born here, some of whom work here and who just can’t afford housing.”
And so HAC has lent its support and expertise to solve homelessness at a micro level. “What we’re trying to do is work in communities, in the Mid-Cape area and, in particular, highly populated areas, to help the homeless people stay in their communities of origin rather than having people come to Hyannis for shelter,” explained HAC CEO Rick Presbrey.
If successful, Burt said this could potentially serve as a model that could be replicated in other communities across Cape Cod.
For now, the goals are more modest: provide those like Brian with a safe haven over the next few months so he can start to rebuild his life. “This is a godsend,” he said, before he identified what he hoped to achieve over the next few months. “I want to save up my money so I can have my own place.”
|Katie Geissler has been at HAC for nearly 10 years. Earlier this year she was named director of the agency's Scattered Site program which are used to house homeless families on Cape Cod.|
When it comes to HAC’s homeless programs, the agency’s shelters – Angel House, Carriage House and The Village at Cataumet – tend to receive the most publicity. For that reason, many may not know that HAC also runs a scattered site program that essentially operates the same as its shelters. The primary difference is instead of a congregate setting, homeless families are placed in individual units in Barnstable and Yarmouth that HAC rents with funding provided by the Massachusetts Department of Housing and Community Development.
In recent years, HAC has placed an emphasis on this program that started with an expansion from 10 to 17 units, following a request from the state. This spring, HAC continued that growth, tapping longtime staffer Katie Geissler to serve as the director of HAC’s scattered sites. Geissler had previously served at HAC’s Carriage House shelter for five years, the last two as its director.
In her new role, Geissler oversees two case managers, Antoinette Bills and Geoffrey Gagnon, who are also recent additions to the program. “With the case managers, their ultimate goal is housing,” Geissler said. “They work with families to help them become self-sufficient and look for housing to get them out of shelter.”
The state refers families into the units at which point Geissler and her staff will begin to work with them, providing each with the services they need to eventually transition into permanent housing. Cindi Maule, HAC’s director of leased housing and family services, said the average stay for clients in scattered sites is typically between six and eight months.
Maule said that part of Geissler’s responsibilities are to provide more structure to this program. It’s a challenge that Geissler is relishing as she helps those most in need. “I believe there is hope in everybody,” she said, noting that those in HAC’s scattered sites have gone “through trauma and I’m a big believer you can overcome those things. You’ve got to believe in yourself and have the power to do it.”
Geissler and her staff are assisting in that effort as they ensure each client in the program has access to the services they need to eventually move out of shelter. Many attend workshops which focus on basic life skills, budgeting, stabilization, parenting and nutrition. They also are provided counseling and medical care, all as they are connected to employment and housing opportunities.
“I hope I can instill and empower them to believe in themselves that they can have a better life for them and their children,” Geissler said, of her program’s ultimate goal.
|Telethon host Matt Pitta from Cape Cod Broadcasting Media interviews Lin Rohr, the director of HAC's Angel House shelter. Pitta will be returning, along with WCAI's Mindy Todd, to serve as hosts of this year's telethon.|
For the 13th straight year, HAC will be holding its Shelter Cape Cod Telethon during the season of giving. The telethon, which takes place on Thursday, December 8, from 5 to 9 pm, at the Cape Cod Community Media Center in Dennis Port, helps place a spotlight on the region’s housing and homelessness issues. It also raises funds to support HAC’s homelessness programs which include its three family shelters – Angel House in Hyannis; Carriage House in North Falmouth; and The Village at Cataumet in Bourne – as well as its scattered site units, homelessness prevention for individuals and families and its outreach services for the homeless living in the streets and woods of Cape Cod.
Laura Reckford, HAC’s director of community relations and fundraising, said the lineup will be similar to last year’s, featuring HAC staff, board members and volunteers as well as public officials and representatives from a variety of businesses and organizations that are working to address homelessness and improve housing on Cape Cod, Martha’s Vineyard and Nantucket.
Those interested in sponsoring the telethon should contact Deanna Bussiere, HAC’s event and resource development coordinator, at email@example.com or at 508-771-5400, ext. 270.
HAC also relies on volunteers to serve as phone fundraisers to ensure the agency can continue to address the region’s homeless issues. The event is ideal for businesses or groups, serving as a way for them to give back to the community in a meaningful way during the holiday season. To sign up, click the Santa icon below.
|Both HAC staff and The Village at Cataumet staff and clients were joined by representatives from Cape Cod Senior Residences during a dedication for the shelter's new playground last month.|
What do you get when you combine two swings, a climbing cargo net, a slide and a faux rock wall? A whole lot of fun.
That is exactly what kids at The Village at Cataumet have been having since a new playground arrived at the shelter in September. The set was paid for thanks to a donation from Cape Cod Senior Residences, an independent and assisted living community in Pocasset, following a casino night in June which raised more than $1,600 for the HAC shelter. Residents at the assisted living facility decided they wanted to use that money towards filling a need at The Village at Cataumet.
“They [the kids] love it,” said shelter director Paula Mallard, during a playground dedication in the beginning of October. “It is awesome. It’s really sturdy and going to last us a long time.”
|Children enjoying the new playground at The Village at Cataumet.|
Mallard said that it’s been a few years since the shelter had a usable playground. The last one was made of wood and had to be removed because it became unsafe for children.
As a small contingent of children swung, slid and climbed the playground, Michael LeBrun, executive director for Cape Cod Senior Residences, spoke about why this was an important gift for his organization. “I think it is great to be able to help the kids and be a part of the community,” he said.
|NOAH staff who attended the final gathering at the shelter on October 31 included Darrell Thomas (rear, from left), Lucy Collins, Marvin Domino, Jan Rogers, shelter director Greg Bar, Carolann Gillard (front, from left), Lucy Sears and Julie Munson.|
With a small gathering that included live music, speeches and some tears, HAC said farewell to its NOAH Shelter on the final day of October. On November 1, management of the shelter shifted to Catholic Social Services, ending HAC’s 32-year operation of NOAH.
The shelter first opened in the winter of 1984 in the old Hyannis Armory before moving to its current location on Winter Street the next year. Since that time, the shelter provided homeless men and women with a warm meal, shower and bed for 365 days a year.
In the beginning of October, HAC’s board voted to hand over the operations of NOAH to Catholic Social Services which runs three other shelters in Southeastern Massachusetts.
HAC will continue to operate its three family shelters – Angel House in Hyannis; Carriage House in North Falmouth; and The Village at Cataumet in Bourne – as well as its scattered site units, all of which assist homeless families in the region. HAC also will continue its homeless outreach program which works with men and women living in the streets and in the woods of Cape Cod, connecting them to the services they need in order to transition to permanent housing.
|Lucy Collins was one of a handful of NOAH staff recognized for their longtime service to the shelter. Collins had worked at the shelter since July 1989. She will continue to work at the shelter, renamed St. Joseph's House, for Catholic Social Services. "I get to continue to do work that I love," she said.|
Four days prior to the transfer of operations, HAC CEO Rick Presbrey met with Catholic Social Services CEO Arlene McNamee to sign the lease of the NOAH Shelter building. During the meeting, Presbrey said that McNamee repeatedly told him that NOAH staff, “are the most committed people. They really care about their clients.”
Presbrey said NOAH has always been a place where those in need felt welcomed. “You work with them from the point of view about caring about them and realizing that they are in a tough spot,” he said. “That’s real important… You can’t really like this work unless you care about the outcomes and the people we’re helping.”
Starting over can be difficult, something HAC’s Julie Munson knows all too well. In recent years, she experienced that when she said farewell to a 25-year career in the military to pursue an entirely new path in social services.
That may be why she is so well suited to her new position as a case manager at The Village at Cataumet which allows her to assist HAC clients in a similar situation. At that HAC shelter, clients are trying to rebuild their lives, starting anew, as they look to find employment, permanent housing and stability. “I help clients get back on their feet,” Munson said. “I teach them how to become independent.”
Sometimes progress is slow which Munson herself dealt with when she first started working at HAC in May 2012, as an intern at The Village at Cataumet at the age of 41.
Prior to that, she had spent her entire adult life serving in the Air Force. She was most recently stationed at Otis Air National Guard Base where she attained the rank of Senior Master Sergeant and was employed as a personnel readiness manager. While in the military, Munson said she enjoyed “helping people. In my last position I did deployments so I briefed family members of people going to Afghanistan and Iran and I prepared them for what might happen.”
It is not unlike her current position in which she is working with shelter clients. “Here, I am doing the same thing: I’m giving people the resources they need to succeed,” she said.
Munson balanced her internship at The Village at Cataumet with courses at Cape Cod Community College where she eventually obtained an associate’s degree in human services.
As an intern, Munson served as the shelter’s activities director, bringing children who live at the shelter to the park, playground, museums, the library and even mini-golfing. At the end of her internship, she was able to continue at HAC, working per diem at not only Cataumet, but Carriage House and NOAH.
Paula Mallard, facility director at Cataumet, said that Munson “has a lot of compassion for the clients,” calling her an asset to the shelter.
In May, Munson’s relationship with HAC grew when she was promoted to case manager, filling the vacancy left when Yvonne Rivers was named the facility director at Carriage House. Just a few days later, Munson was receiving her bachelor’s degree in social work from Bridgewater State College. “It was overwhelming,” she said. “All in one week my life changed and it was all positive.”
Her story serves as an example to shelter clients that progress does not always happen overnight. It takes time and requires hard work and patience, along with the support of staff like Munson whose recent experiences have given her an understanding of how to handle significant transitions in life.
Thirty-two years ago, a representative from a committee within the Town of Barnstable came to my office to ask if HAC would agree to open a shelter in Hyannis for homeless individuals. I remember the moment well. I didn’t want to do it. I asked if other organizations could do it and I was told that the most likely one had refused.
I thought about our mission to help people obtain decent housing and how this was “off mission” and would be a distraction. But my sense that someone needed to do it won out. At that moment and ever since, I have felt a “moral imperative” (a phrase coined by one of our Board members) to provide a safe haven for the neediest of our brothers and sisters.
I feel great pride in what we have been able to accomplish. For 32 years, 365 nights per year, we have provided a safe place for people to sleep, take a shower, and receive two nutritious meals a day. In the worst of weather we have kept people alive.
Thousands of volunteers from all across the Cape have helped in dozens of ways. An evening meal has been prepared by volunteers almost every night, serving more than a half a million meals over more than three decades.
We have put three additions on the building where our offices had previously been in order to improve our ability to provide a variety of services. We have made it possible for men and women to be entirely separate, including separate entrances.
In recent times, we opened a day center, keeping the facility open 24 hours a day rather than only at night. We have placed approximately 3,000 of our guests in permanent housing as well as many in part- or full-time jobs.
Perhaps most important of all, we have engaged everyone who was willing in discussions on how to improve their lives by addressing their biggest problems. Thanks to a great staff and leadership and the tireless work of a half dozen committed people in the community, NOAH is the best it has ever been, which is very satisfying for me and I hope for all those who work and volunteer at NOAH.
Locally, we have absorbed lots of criticism, but we have kept the faith and kept on working, doing our best to provide a safe, stable and decent emergency shelter.
But change is always inevitable. About six months ago another agency came forward and expressed interest in taking over the operation of NOAH. The organization operates other shelters and has a fantastic track record in raising money. They are convincing in their belief that they can do the job well. The HAC Board has encouraged me to consider this option of turning over the day-to-day running of the shelter.
The arguments for making the change are that the operation of the NOAH Shelter, and raising the money we need to stay open, takes an inordinate amount of time of many who work at HAC, including myself, and that if we were to give up the day-to-day operation we could develop and raise money for a more comprehensive approach to getting many more homeless individuals in to housing, which is central to our mission. There is a decision to be made. For me it has been a difficult one, especially since it is likely I will retire within the next 18 months and I want to hand off as doable a job as I can to my successor.
By the time you read this our Board will have made this decision. My recommendation will be to move ahead with the transfer. I am at peace with my recommendation because, if this change goes forward, we can do more to house homeless individuals and we will be leaving this work in good hands. Thirty-two years is a long time. I think we have a lot to be proud of.
|Read more about the NOAH Shelter decision by clicking this link.|
After operating the NOAH Shelter for the past 32 years, HAC will soon be handing that responsibility over to Catholic Social Services (CSS) of the Diocese of Fall River. HAC's board of directors voted on Wednesday evening to turn over operations of NOAH to CSS.
The change is being made as part of a strategic shift to devote more resources to finding permanent housing for homeless people in need.
HAC CEO Rick Presbrey said this move would align with the agency’s recently adopted strategic plan which lists expanding housing production as a priority. “With Cape Cod’s problem of a lack of affordable housing growing worse by the year, HAC, with its 42-year focus on housing, is in a unique position to become even more involved in solving the problem,” Presbrey said. “Toward that end, we would like to better serve the entire Cape by helping to secure more housing for individuals, develop more housing options and add to our efforts to prevent individuals from becoming homeless in the first place. All of these initiatives, which are part of our new strategic plan, will require additional resources.”
In recent months, HAC has been in talks with Catholic Social Services, which runs three shelters in southeastern Massachusetts, to oversee the day-to-day operations of NOAH. “Forming a partnership with Catholic Social Services in the operation of the NOAH Shelter is one way to better service the ever-changing needs and demands of the Cape’s homeless population,” Presbrey said.
HAC opened NOAH in the winter of 1984 in the old Hyannis Armory which offered a warm meal and 30 beds for homeless men and women seeking emergency shelter. The next year, the shelter moved to its current location on Winter Street, where it has operated ever since. The facility averages 50 individuals a night and a total of 420 individuals per year.
Catholic Social Services CEO Arlene McNamee noted that the agency has much experience in running a shelter.
“Serving the homeless is a big part of what Catholic Social Services does,” she said. “Last year, after operating Market Ministries for 4 years in New Bedford, we opened the new Sister Rose House Shelter for men and Grace House for women in that city, and for several years now we’ve run the Samaritan Shelter for men and women in Taunton.”
HAC will continue to run its three other family shelters: Angel House in Hyannis, which serves women recovering from substance abuse and their children; Carriage House in North Falmouth, which serves first-time mothers; and The Village at Cataumet, which serves homeless families. HAC will also continue its Scattered Site shelter program, its new Homeless Outreach program and Project Prevention which prevents families and individuals from becoming homeless in the first place.
|Our CEO Rick Presbrey shares his thoughts about the NOAH Shelter in his latest editorial, explaining why the move is being made and what the agency has accomplished in its 32 years of operating the shelter.|